7wing Privacy Policy —
Your Information Is Safe With Us

7wing ("we", "our", or "platform") operates a safe and trusted online gaming service for users in Bangladesh. When you use our website (https://7wing.cam), register, or use any of our services, you agree to the terms of this privacy policy.

The purpose of this privacy policy is to clearly inform you what types of information we collect, why we collect it, how long we retain it, and whether it is shared with any third parties. 7wing places the highest importance on user privacy and all data processing is protected by SSL encryption.

Only individuals aged 21 or older may register on the 7wing platform, and this policy applies to them only.

2.1 Registration and Account Information

When you open an account with 7wing, you are required to provide the following information:

• Full name and date of birth (for age verification)
• Email address and password
• Mobile number (for bKash / Nagad / Rocket verification)
• National ID or passport number (as part of the KYC process)

2.2 Financial and Transaction Information

To process deposits and withdrawals, we collect:

• bKash, Nagad, Rocket, or bank account details
• Transaction amount, date, and reference number
• Deposit and withdrawal history

The minimum deposit amount is ৳300 and the minimum withdrawal amount is ৳500. All financial information is processed through encrypted channels.

2.3 Device and Technical Information

To improve platform performance, we automatically collect:

• IP address and device type
• Browser type and operating system
• Session duration and pages visited
• Cookie and local storage data
• Referral source (where you came to our site from)

2.4 Gaming Activity Information

To improve your gaming experience and ensure responsible gaming, we record:

• Bet amounts, win and loss history
• Game type and play duration
• Bonus claiming and wagering completion progress
• VIP level and points balance

The information collected is used for the following purposes:

• Account Management: Creating, verifying, and securing your account.
• Financial Transaction Processing: Completing deposits and withdrawals, and preventing fraud.
• Service Improvement: Analyzing and improving platform performance and user experience.
• Customer Support: Resolving issues via live chat and answering account-related questions.
• Bonuses and Promotions: Sending you relevant offers and promotions.
• Responsible Gaming: Identifying unusual or risky behavior and taking preventive action.
• Legal Compliance: Adhering to applicable laws and regulations.

4.1 When Information Is Shared

7wing does not sell or rent your personal information. However, limited information may be shared in the following cases:

• Payment Processors: To carry out bKash, Nagad, Rocket, and bank transactions.
• Game Providers: Providers such as Pragmatic Play, JILI, PG Soft, and Spribe receive limited session data to ensure a secure gaming environment.
• Cybersecurity Services: With security partners for fraud detection and prevention.
• Legal Authorities: In accordance with court orders or legal obligations.

4.2 Third-Party Protection Guarantees

We only work with third parties that maintain appropriate data protection measures. All agreements include data confidentiality clauses, and they may not use your information beyond the purposes we have defined.

5.1 Types of Cookies

7wing uses the following types of cookies:

• Essential Cookies: Required to maintain login sessions and basic functionality. These cannot be disabled.
• Functional Cookies: To remember your language preferences and settings.
• Analytics Cookies: To analyze user behavior and improve the platform.
• Security Cookies: To prevent fraud and unauthorized access.

5.2 Cookie Controls

You can disable cookies from your browser settings. However, disabling essential cookies may cause some platform features to stop working properly and may result in login issues.

6.1 Retention Period

We retain different types of information for the following periods:

• Account Information: For as long as the account is active and, after closure, as required by law.
• Financial Transaction Records: For the period required under financial regulations.
• Gaming Activity: For the period necessary for responsible gaming monitoring and dispute resolution.
• Technical Logs: For a limited period for security analysis.

6.2 Data Deletion Requests

You may request deletion of your information by contacting us at [email protected]. However, some information may need to be retained where there are legal obligations or ongoing disputes.

7.1 Technical Security

7wing applies the following measures to protect your information:

• 256-bit SSL/TLS encryption — all data transmission is encrypted
• Password hashing and salting — your password is never stored in plain text
• Two-factor authentication system
• Regular security audits and vulnerability testing
• Automated suspicious login detection system

7.2 Organizational Security

Only authorized staff have access to user information and only for specific tasks. All staff are bound by confidentiality agreements and receive regular data protection training.

As a user of 7wing, you have the following rights:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your information in certain circumstances.
• Right to Restrict Processing: In some cases, you may request that processing of your information be limited.
• Right to Data Portability: You may request a copy of your information in a structured format.
• Right to Object: You may request to opt out of marketing communications.

To exercise these rights, contact us at [email protected]. We typically respond within 30 business days.

7wing strictly prohibits anyone under the age of 21 from using the platform. Age verification is mandatory at registration, and we actively identify and close accounts belonging to minors.

If we suspect that an account belongs to a person under the age of 21, we may request additional verification documents and suspend the account if necessary.

7wing reserves the right to change or update this privacy policy as needed. For significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• A notification will be displayed when you log in to the platform.
• The "Last Updated" date at the top of this page will be changed.

If you continue to use the platform after the changes, you will be considered to have agreed to the new policy.

In some cases your information may be processed on international servers, particularly in relation to game providers and payment gateways. Such transfers always take place via secure and encrypted connections, and the receiving parties comply with appropriate data protection standards.